Purchase Terms

Online courses

Paying. You can pay upfront or on a payment plan, by card or PayPal. Mini courses and courses bought as a gift are upfront only. Your place is confirmed once your first payment goes through.

Refunds. Email [email protected] within 30 days of your course’s start date and we’ll refund everything you’ve paid. For a self-paced course with no start date, the 30 days run from the day you buy. On a payment plan, we refund the payments you’ve made and cancel the rest. Refunds go back to the card or PayPal account you paid with, within 5 working days of your email.

Access. Your course, its downloads and the student community stay open to you for as long as we offer the course online, including if we move it to a different platform. If we retire a course, we’ll give you at least three months’ notice by email.

Payment plans. Payment plans cost a little more in total than paying upfront, and checkout shows you the full amount before you buy. Instalments come out automatically on the same date each month, and you can update your card details anytime in your account settings. If a payment fails, we’ll email you and pause your access until it’s paid, and nothing you’ve already paid is lost. If you’re struggling, just reply to that email and we’ll work something out.

Moving to another course or class. Within 30 days of your course starting, you can ask to swap to a different course of similar value instead of a refund. And if life gets busy, we can move you to a later class of the same course at any time, which simply restarts the weekly emails from week one.

Using your course. Your course is licensed to you for your own learning. Please don’t share your login, or copy, sell or republish the course videos, guides and downloads. Anything you post in the student community stays yours.

Changes to a course. We update lessons and add new material over time. If we ever cancel a class before it starts, you can choose a full refund or a place in the next class.

Fast Forward bundles

Fast Forward includes your online course, a set of books, and one-on-one coaching calls with us.

Books. We post Milkwood’s books, and Hannah Moloney’s, ourselves from Tasmania. Other titles we order from a good supplier near you and have sent straight to your door. If a book arrives damaged or faulty, email us and we’ll replace it.

Refunds. The 30-day refund covers the online course. Once your books have been sent, we can’t refund them or their postage, and coaching calls you’ve already had aren’t refundable either.

Discounts

• Past students get 20% off any of our courses. Details are in the support section of your course.
• Bring a buddy. After you enrol, we’ll email you a code to pass on to a friend, and they get 20% off when they join the same class as you.
• Fair Share. We offer discounts and scholarships for people who’d otherwise miss out. See our Fair Share policy.
• Groups. Ask us about group rates, which we set case by case.
• Promo codes come with their own conditions, shown in the email or on the page where you use them.

Your rights under Australian Consumer Law

Our courses come with guarantees that can’t be excluded under the Australian Consumer Law. If something we provide has a major failure, you’re entitled to a refund or other remedy, whatever our 30-day offer says. The 30-day refund is a promise we make on top of those rights, not instead of them.

The fine print

• Who we are. Milkwood is Milkwood Trading Pty Ltd, ABN 95 159 276 669, in Tasmania, Australia. Prices include GST where it applies.
• Privacy. How we handle your details is in our Privacy Policy.
• Changes to these terms. If we update these terms, the version on this page when you bought is the one that applies to your purchase.
• The law. These terms are governed by the law of Tasmania, Australia. If any part of them turns out to be invalid, the rest still applies.